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Quick carpet warranty tidbits from Heavens Best Carpet Cleaning Denver

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Heaven’s Best often gets asked about carpet warranties as it pertains to buying new carpet.  Here is a good explanation of carpet warranties provided by CarpetBuyersHandbook.com that we like:
Never, under any circumstance, should you base a carpet purchase decision solely on warranty. While the warranty may sound convincing, read the fine print. Most warranties offer very little piece of mind once you understand the warranty coverage.
The most common carpet warranty is a “wear” warranty. The definition of “wear” in the consumers mind may be somewhat different than “wear” in the manufacturers mind. Wear warranties were initiated when nylon was attempting to replace wool as the fiber of choice in carpet constructions. Since wool was a natural hair fiber, it had the tendency to “wear” down through abrasion. Bald spots would actually develop in highly trafficked pivot areas. In other areas the wool fiber would become so thin, the backing could easily be seen.
Since nylon was highly abrasion resistant, foot traffic had very little effect on this tough new fiber. To capitalize on this, a five year wear warranty was issued with all nylon constructions to publicize the fact that nylon would not wear away.
Unfortunately, in the consumer’s mind, the definition of wear has been lost. Currently, the consumer has the impression that “wear” relates to maintaining appearance levels. If this is your definition of wear, you are bound for disappointment.
Other warranties such as matting and crushing should be reviewed carefully as well. Matting is the intermingling of yarn tips or untwisting of the yarn. There may be an acceptable loss of twist built into these warrantees that may be unacceptable to the average consumer. These are not absolute warrantees. Crushing, or the flattening of the pile, may have a clause that states if the pile can be restored to within a certain percent of the original pile height, the warranty does not apply.
Heaven’s Best cities of Service are Denver, Highlands Ranch, Cherry Hills, Lone Tree, Centennial, Littleton, Aurora, Greenwood Village, Ken Caryl, Lakewood, and Englewood in Colorado. posted: January 27, 2014


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How to properly clean natural stone floors.

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Heaven's Best of Denver loves natural stone floors.  Besides being durable, they also look beautiful for many many years when properly maintained.  What steps can you take to keep them maintained?  Well, here are a few.  First, make sure to dry mop them often.  Sand is one of the most common "soils" brought into the home, and sand can quickly scratch up some of the softer natural stones like marble, limestone or travertine.  Use a soft broom or microrfiber pad when dry mopping.  If you use your vacuum, use caution if it has a beater bar as this could possibly scratch the tile too.  When wet cleaning your floor, try to use products that are a neutral pH, which is a pH of 7.  Don’t use products that contain lemon juice, vinegar or other acids on marble, limestone, or travertine as they can eat away at the stone itself. Avoid abrasive cleaners or any ammonia-based cleaners. These products will dull the floor's luster. Cleaners that have a wax in them are not ideal either as they will promise to leave a "shine", but in doing so leave a lot of residue behind. Again a nice microfiber or cotton mop works well to clean. Make sure to change out the water often.  Dirty mop water will transfer from the mop to the floor.  An easy way to determine if your water is too dirty is to place a penny inside on the bottom of your mop bucket.  If you can no longer see the penny, it's time to change the water.  Some natural stone has a lot more cracks and crevices for soil to hide, so don't be surprised if you have to change out the water more than once (I'm looking at you slate!)  If your tile has lost it's luster, some stones can be repolished by professionals like Heaven's Best.  When you are done cleaning your tile, reapplying a good sealant will help keep your tile looking good and make it easier to clean in the future. Certain sealants can also help bring back some of the shine to your floor as well.                                                                                         Heaven's Best cities of Service are Denver, Highlands Ranch, Cherry Hills, Lone Tree, Centennial, Littleton, Aurora, Highlands Ranch, Greenwood Village, Ken Caryl, Lakewood, and Englewood in Colorado. posted: October 6, 2013


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Should I clean my carpet in the winter?

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Heavens Best of Denver often gets asked when the best time to clean is and how often.  Carpet manufacturers suggest cleaning once a year, and this is a good schedule for most households.  That said, many people wait until the summer when children and pets are no longer tracking in the winter snow and grime.  While this makes sense, people should also realize that their carpet filters the air they breath.  Indoor air quality in a home is usually worse than the outdoor air, especially in the winter when we all are running our furnace 24/7 and not opening windows to get fresh air.  Carpet cleaning removes many of these impurities from your home to help improve the air.  One option for many homeowners is to clean all of the upstairs (bedrooms, hall and stairs) during the winter months, and then clean the main floor and stairs during the summer months.  This helps in many facets.  First, you are cleaning any impurities from the rooms you sleep in during the winter.  Second, you are cleaning the main floor in the summer when no more snow will be tracked in.  Finally, you are splitting up the cost of your cleaning, which may help alleviate some of the cost burden of getting your whole house cleaned.
Heaven's Best cities of Service are Denver, Highlands Ranch, Cherry Hills, Lone Tree, Centennial, Littleton, Aurora, Highlands Ranch, Greenwood Village, Ken Caryl, Lakewood, and Englewood in Colorado. posted: January 20, 2014


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Happy New Year

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Heaven's Best of Denver would like to wish everyone a safe and happy new year, and a prosperous 2014!  May all of your bread fall butter side up this year (and if it doesn't, don't hesitate to call us).

Heaven's Best cities of Service are Denver, Highlands Ranch, Cherry Hills, Lone Tree, Centennial, Littleton, Aurora, Highlands Ranch, Greenwood Village, Ken Caryl, Lakewood, and Englewood in Colorado. posted: December 31, 2013


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Carpet Buying Tips

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Heaven's Best often gets asked what we think is the best carpet when our customers decide to get new carpet.   Here are some tips when it comes to buying carpet:
1. Be honest with the carpet salesperson with the traffic flow in your house.  If you have many kids/pets, you should not be getting straight white carpet or wool carpet.  If your kids/pets are accident prone, be sure to mention that as some carpets fair better in this aspect.  If you rearrange furniture alot, be careful of carpets that are prone to friction burns when moving around heavy objects.  Give them as much info as possible so they can steer you in the right direction.
2. DON'T SKIMP ON THE PAD!!!  Getting a nice pad will not cost much more than a cheap pad, but it will pay dividends in the long run.  Pad is the shock absorber for your carpet, so the better the pad, the better it will support your carpet over the long haul.
3. Make sure your carpet is installed properly.  If you get great carpet, but don't get it installed right, expect to see buckles in your carpet within 2-3 years.  Make sure your installers have a power stretcher with them.  Not all areas require power stretching, but big rooms do. Also, get 2 quotes, 1 for the cheapest installation price, and 1 for the price with the fewest/best placement of seams.  Seams are an area where carpet can have issues, so usually the fewer the better.

Heaven's Best cities of Service are Denver, Highlands Ranch, Cherry Hills, Lone Tree, Centennial, Littleton, Aurora, Highlands Ranch, Greenwood Village, Ken Caryl, Lakewood, and Englewood in Colorado.
  posted: December 2, 2013


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Time to clean up for the Holidays!

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The Holidays are just around the corner.  Start planning ahead and get on the schedule to get your carpet, upholstery and tile/grout shining for when you picky in-laws come in town, or after that big Christmas party where your spouse's friend dropped a meatball for the 3rd year in a row.  The holidays are a hectic time, so let Heaven's Best do all the worrying about the cleaning. Heaven's Best cities of Service are Denver, Greenwood Village, Highlands Ranch, Cherry Hills, Lone Tree, Centennial, Littleton, Aurora, Ken Caryl, Lakewood, and Englewood in Colorado. posted: November 7, 2013


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I cleaned a pet accident, why does it still smell?

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So, Fido had a small pee accident on the carpet.  You reached for your trusty bottle of "pet accident specific cleaner", and read the instructions (again) and did what they said.  The spot came out and you no longer have a yellow spot and it doesn't smell.....today.  Unfortunately, when it comes to pet accidents, the part that is visible to you is only half the battle.  Removing that unsightly yellow spot is always priority #1 for a homeowner.  Priority #2 shouuld be removing the part you can't see, which is what was absorbed by your carpet pad and subfloor.  Remember when addressing pet spots that you should view them as an iceberg.  The majority of the spot is "below the surface" in that big sponge called carpet pad.  So, when applying your "pet spot cleaner", remember to apply as much as your pet expelled when having the accident.  The bigger the animal, the more that will be required.  Sometimes, if the spot is a repeat spot, you may have to replace the pad in that area and treat the subfloor to remove all of the odor.  "Old" pet spots rear their ugly head when there is a lot of humidity in the air, or when it is hot.  Heaven's Best will soon be adding some videos online, and the first one will be on addressing pet spots.  Please check back to look for this video if pet spots are a problem in your house.  Heaven's Best cities of Service are Denver, Highlands Ranch, Cherry Hills, Lone Tree, Centennial, Littleton, Aurora, Highlands Ranch, Greenwood Village, Ken Caryl, Lakewood, and Englewood in Colorado. posted: October 14, 2013


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What is fair pricing for carpet cleaning?

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When choosing a carpet cleaning company, always remember to do your research, and when it comes to pricing, ask what is included in the price.  All reputable companies should include the recommended carpet cleaning practices in their basic price as defined by the IICRC (preinspection, dry vacuuming, carpet cleaned using approved method, grooming, post inspection).  In comparing prices, some companies charge by room, others by square foot.  Some companies will include all spot treatments in their price. Others will have everything a la carte and the price advertised is only for a "basic" cleaning.  Also, make sure to inquire about what happens if a spot returns, or you as a customer are not happy with the service and results. At Heaven's Best, we charge what we believe is a fair price.  We charge per the square foot as we believe we should only charge for just the actual area of carpet we are cleaning in each room. Our pricing includes some spot and spill treatments in our standard cleaning, but spots that require extra time and care (i.e. pet accident, red wine, paint, wax to name a few), may require an additional charge depending on the size, severity, and number of spots involved.  All charges are always discussed upfront, prior to any cleaning taking place, as should be the case with any company.  If a spot returns shortly after your cleaning is performed, we are happy to return and address it at no cost.  If you are not happy with the cleaning service, we will do whatever we can to make you happy.  For more information on pricing, or to receive a soft estimate or schedule a time for a firm estimate visit, please don't hesitate to contact Heaven's Best.  Heaven's Best cities of Service are Denver, Highlands Ranch, Cherry Hills, Lone Tree, Centennial, Littleton, Aurora, Highlands Ranch, Greenwood Village, Ken Caryl, Lakewood, and Englewood in Colorado. posted: October 10, 2013


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Can you clean in High Rises?

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High Rise buildings present a challenge for many cleaning services.  If a company does not have portable equipment, they should not be cleaning anything above the 3rd floor of a building.  Running hoses out of windows or patios is extremely dangerous to do as hoses can move a lot during cleaning and can break windows, damage siding, or worse if they aren't secured.  The effectiveness of the cleaning itself is also compromised when the distance from the machine in the van is too great.  Heaven's Best, however, only uses portable equipment, so no matter where your cleaning needs are located, we can clean it.  Tile on the 20th floor? No problem.  Couch in your waiting room on the 8th floor?  We can clean it.  If you have tile, upholstery, hardwood, or carpet, we can clean it no matter where it is.  Heaven's Best cities of Service are Denver, Highlands Ranch, Cherry Hills, Lone Tree, Centennial, Littleton, Aurora, Highlands Ranch, Ken Caryl, Lakewood, Greenwood Village and Englewood in Colorado. posted: September 29, 2013


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Commercial Carpet Cleaning Information

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Heaven's Best of Denver cleans a lot of commercial buildings, whether it is carpet, tile, or upholstery.  Commercial cleaning and the environments are different than home carpet and should be treated differently when it pertains to cleaning.  In order for commercial carpeting to last, a strict maintenance program must be followed.  This can include regular vacuumings multiple times per week, higher frequency cleaning of high traffic areas like entries, common areas, and break rooms, and also more frequent cleanings of waiting room furniture.  Heaven's Best of Denver has a lot of great information on our website under the commercial section if you would like to read more.  Otherwise, feel free to contact us and schedule a free estimate for options on a maintenance program for your building. posted: September 12, 2013


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